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Webcast Troubleshooting

Thank you for joining us for a P4P Planning Network Webcast. On this page you will find a list of questions to assist you if you are having technical difficulties viewing the webcast.

1. Would you like to see if your computer set-up works?
Please use our test webcast player to test your browser and audio by.
CLICK HERE to begin the test.   


2. What systems and browsers do I need to livestream this event?
Livestream (the service we use to stream our webcasts) recommends the following browsers:   

System Requirements: Windows 7 or higher, Mac OS X 10.6 or higher

Supported desktop browsers:
Google Chrome 45+
Mozilla Firefox 49+
Safari 10+
Microsoft Edge 15+

Supported mobile browsers: Chrome 45+, Safari 10+ (iOS)

Please note that if you are using Internet Explorer, versions 10 or 11 is recommended, as older versions can have issues.

3. What kind of internet connection do I need to view the webcast?

Livestream recommends viewing the webcast from a wired connection with a download bandwidth of at least 700Kbps.

To test your speed, go to Speedtest.net.

Bandwidth fluctuates constantly (especially on WiFi and mobile internet), so running 3 tests is recommended.


4. Does my browser require any plugins?

Keeping your plugins and software up to date will help ensure Livestream videos will be as reliable as possible.

Always use the latest version of Adobe Flash. Check your version of Adobe Flash (and upgrade if necessary) by clicking here.